Last updated: 30 September 2026
At Coreflo, we want you to be completely happy with your accessories. If you're not, here's how to return an item.
Right of withdrawal: 14 days
You have 14 days from receipt of your order to change your mind, without giving a reason. To exercise this right, email us at corefloshop@gmail.com with your order number and the items concerned. You can also use the model form below.
Return conditions
- The item must be sent back within 14 days of your withdrawal request.
- It must be unused, complete and in its original packaging.
- For hygiene reasons, non-slip socks that have been unsealed or worn cannot be returned.
- For a kit, you can return the whole kit or only some items; the refund is then calculated pro rata to the kit price.
The return address is sent to you by email after your request. Please do not send back a parcel without contacting us first.
Return costs
Return shipping costs are at your expense, unless the item received is faulty, damaged or does not match your order. We recommend a tracked service: the parcel remains your responsibility until we receive it.
Refunds
We refund you within 14 days of receiving your request; the refund may be withheld until we receive the returned item. It covers the price of the items and the original delivery costs at the standard rate. The refund is made to the payment method used for the order.
Exchanges
Would you like a different colour? The simplest way is to return the item for a refund, then place a new order. Contact us and we'll help you.
Faulty or damaged item
If your item arrives damaged or has a defect, write to us within 7 days with a photo. We will offer you a replacement or a refund, at no cost to you. You also benefit from the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects provided by law.
Model withdrawal form
To Mohammed BENABBOU EI (Coreflo, SIREN 890 035 603), 24 Allée Berthe Morisot, 77930 Chailly-en-Bière, France, corefloshop@gmail.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date: